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A company that provides a platform that connects physical retail locations and other businesses like cashiers, janitors, and other support staff.

118

A startup that wants to create a “socially responsible” bank account for people who want to support causes they care about.

118

A program that trains and supports people to become entrepreneurs. The startup has raised $1.35 million.

109

A startup that is a chatbot that provides short-term mental health support

104

A technology company that offers remote support for small businesses. It has the potential to impact millions of small businesses.

103

A chatbot that helps customers troubleshoot their phone bill with live chat support.

95

A startup that helps companies support their employees’ work-life balance by allowing them to work at home.

91

A CSA (Community Supported Agriculture) program that provides customers with weekly deliveries of fresh produce and other items from local farmers. Customers pay for their weekly deliveries of local fruits and vegetables through a subscription model.

84

A startuplicant tracking platform for online job applications. The startup wants to scale to support large recruitment events like the YC Demo Day.

84

A tool to help teachers identify students who need extra support, and groups them together so they can receive help and support.

81

A platform for SaaS contractors to provide white-glove support to their clients.

81

A text-based platform for sharing your photos, videos, and location over the Internet. The company is building a social network for photography that they say will be able to support 3 billion photos by 2028.

79

A software-as-a-service tool for automating product support in ecommerce stores.

79

A platform for hiring experts to provide remote technical support

79

A platform that helps improve the user experience of customer support and sales. The company wants to help companies make better use of the technology they have.

78

A platform that helps companies manage their customer service and chat support. They have a contract with a major e-commerce company.

77

This startup helps companies get customer support from their existing customers. The company uses their own chatbot to answer customer support questions.

77

A startup for selling “mobile code” that can help support the development of mobile apps.

76

A way for companies to keep track of their employees' safety and productivity data, and automatically reach out to them to provide support if they're having a hard time.

75

This startup builds electric bikes for companies that want to support their staff in getting to work.

75

Work-at-home tech support for small businesses. The startup is based in the Bay Area and recently raised $3 million to expand internationally.

75

A tool for companies to manage their various customer support departments. The company has been around for a few years and is active in the UK marketplace.

75

A startup that helps employers manage their payroll, benefits, and insurance electronically, with a set of tools that include a software-as-a-service (SaaS) platform, an API, virtual and in-person support.

74

A startup that helps fintech companies with compliance work, enabling them to better support clients.

73

A mobile payments product that allows shoppers to pay for items on any device that supports NFC. The startup is building a payment platform for apps and retailers, as well as a recharge service.

73

A platform for developing mobile apps that connects clients with developers. They’re not looking to compete with big agencies, but trying to fill a gap between startups and agencies. They’re currently attracting interest from small businesses with a few employees who are looking for a way to get high-level visibility and technical support to manage the complexity of building apps.

73

A startup to help people find and support local charities.

72

The company’s goal is to create a digital platform that could support all the physical and virtual delivery process for a company, so that the company can focus on its core business.

71

A platform to help call centers automate and manage customer support.

70

A startup that is building an AI-driven customer service platform that automates phone support for tens of thousands of its customers.

70

A platform for building online courses and learning from them, with support for webinars, video, and interactive learning, as well as with tools for instructors.

70

A company that helps small businesses in the US grow faster by delivering online marketing, sales, and customer support. They have raised a total of $2.8 million since launching in 2018.

70

A free, ad-supported service that allows musicians to offer their music for free but still make money off of it through ad revenue.

70

A startup for nonprofits to support their membership, fundraising, and communications via an API.

69

A startup that uses human transcribers to help companies support their customers in multiple languages

67

A tool that helps teams manage project workflows, and which the startup is building for sales, support, marketing, and engineering teams.

67

A “high-touch customer service concierge”, providing inbound customer support and on-demand service.

66

A startup that helps companies manage their customer service costs by managing the number of customer support hours.

65

A chatbot that helps with customer support for small businesses in India. In the US, the company works with small businesses that need live support, but in India, it works with small-to-midsized businesses that need a better CRM tool.

63

A customer support and engagement platform for businesses aimed at the Millennial generation. The startup is focused on helping companies improve customer support and engagement, but its founders say it can be used across the board.

63

A startup helping companies that use a lot of data or have a lot of data. The startup is looking to offer 24/7/365 support, with an automated phone call within two hours of an issue being raised.

63

An online network for women to share advice with each other and access peer support. The startup is trying to build a community that helps women keep each other accountable, and tells them when they’re in a rut and need to make a change.

63

A startup for managing customer service and technical support conversations, with the goal of reducing the amount of time it takes to get in touch with a company.

62

A new way for consumers to buy music and pay directly to artists. Sounding is a new way for fans to directly support artists they like with a “tip”, or a donation, that goes directly to the artist.

62

An online translation service that enables online support and communication with patients. Pronix has raised over $4 million to date and has clients in the UK, Canada, and the US.

61

SaaS marketing platform for e-commerce retailers, with tools for product listing, collection, payment processing, shipping, and customer support. The startup wants to make e-commerce more efficient.

61

A startup that sells customer acquisition services for B2B companies. They’re focused on funding growth for their clients by providing free, one-time services such as marketing and customer support.

61

A customer service platform that helps companies plan and run customer support operations.

60

A messaging platform that supports human-to-human communication in machine learning. The startup is building a chatbot, but is also selling a tool that helps businesses gauge their customer service conversations.

60

A startup that provides a service where you can purchase a gift card that is redeemable for a 1 hour tech support phone call

59

A startup that wants to build a smartphone-based payment system, with support for cryptocriteria like Bitcoin and Litecoin, to replace the credit cards people use to pay each other.

58

A decision support platform that uses machine learning and big data to help businesses make better decisions.

58

Building a social network for people who are in the military, and want to connect with other service members who are also in need of support.

57

A customer support system that helps companies minimize the time it takes to fix their customers’ problems.

55

A customer support platform for social networks, including Facebook, Twitter and YouTube.

55

A startup that helps people take care of their mental health, including counseling and psychology services. The startup is working on a mobile app for people to use when they need help, and is trying to work with employers to offer mental health support on-site.

55

A startup that builds AI-powered chatbots to help businesses automate customer service and other support tasks. Their aim is to replace human customer service agents with chatbots.

51

Build a business that brings the customer service model to the cannabis industry, and helps the industry better serve their customers by creating a network that supports the needs of both the consumer and the industry.

50

A startup that supports the creation of virtual reality apps.

49

A startup that wants to teach young people in the developing world about money management and financial literacy. It hopes to do this through written workbooks, games, and a messaging platform that supports peer-to-peer learning.

49

A customer support tool that helps companies make customer calls and unlock customer data with a single API. The startup is currently aiming to partner with larger companies to develop a customer support tool that scales for multiple products.

48

A company that promises to make travel booking and finding flights as easy as posting a free, ad-supported message on Facebook. The startup has raised $40 million in funding.

45

A messaging app that uses AI and machine learning to automatically generate text. After generating a list of the most common questions and phrases that people send, customer support can use this tool to pre-write responses.

43

A startup that allows enterprise-scale companies to create an account, manage their subscriptions in one place, and get support.

42

B2B support platform that charges customers between $5 and $25 to handle their customer retention/customer service.

40

A tool for hiring customer-support agents that helps companies save money and reduce the time it takes to onboard new employees.

40

A startup trying to help domestic violence victims connect with resources and foster social networks of support. They’re looking to hire a coder to help make their product.

40

 A company that aims to bring remote tech support to the UK. It’s currently in the midst of an $8.5M seed round led by Union Square Ventures.

39

A remote support tool for technical and non-technical users

39

A customer support platform for small business, allowing them to connect with customers via chat, email, social media, and phone calls.

38

A platform that helps companies manage their customer support. S2W helps companies provide products and services to their customers via chat.

35

A company that provides support for enterprise organizations that want to adopt blockchain tech. The company has more than 2,000 enterprise customers, and recently announced a $1.1 million seed round.

33

A new kind of digital wallet that helps people plan and track their finances, manage their spending, and get support from their bank. The startup wants to be a “one-stop shop for financial services” that includes a portfolio, banking, investing, and insurance.

32

While many startups have been building virtual reality products to help improve cognitive or physical therapy, this startup is specifically built to help people with mental illness. The app works as a video support system to help people with anxiety and mood disorders.

32

A customer service software company that aims to help companies manage customer service and support tickets. It is currently in beta. The startup says it has 70 customers.

31

A customer support app for businesses, that helps users get through to human resources, and allows them to receive specific customer service.

28

A platform for supporting and managing workers in the gig economy, allowing users to pay third parties for work done only by their employees. Currently in a private beta for companies with fewer than 10 employees.

28

A platform that brings businesses together with other companies in similar industries for collaboration and support.

28

A group of startups that help companies manage enterprise technology including support and maintenance.

27

A startup that plans to use machine learning to reduce the number of calls to customer support teams.

25

A software-as-a-service platform that helps B2B companies build mobile apps, customizing the experience for different market segments. It offers a variety of features from telemetry to payment processing to social media support.

22

A platform providing an interface for companies to manage and monitor their products, along with building a marketplace for reselling and supporting them. They’ve raised $2.3 million.

22

A platform to create custom, private, and secure online video chat rooms for a variety of uses, including recruitment, dating, and customer support.

20

A tool that helps businesses find the closest, most affordable and cleanest IT support professional.

11

A startup that helps companies provide “full-stack” support for their products, from product design and development through sales and support.

7

This is a service that helps companies with their end-to-end e-commerce operations, from fulfillment to marketing to customer support.

4

Idea: Get Users to Do Your Customer Support

-1

Idea: this is a design tool to help businesses automate and streamline their customer support processes

-1

Idea: A platform for small business owners, built to help them manage their business and provide finance and support for under-served communities

-1

Idea: An on-demand, contract-based service that provides customer support for a monthly fee

-1

Idea: A digital marketing firm building a platform that helps companies target customers through chatbots Their first target market is tech support, but the startup wants to expand into other verticals

-1

Idea: A startup that helps you build habits that stick, through a combination of gamification and social support. The app has more than 10,000 users who have completed more than 2,000,000 habit streaks.

-1

Idea: A startup that helps nonprofits raise money from their supporters. The startup charges a 20% fee of all donations made through its platform, and says it’s using a $500k grant from the Knight Foundation to grow the company.

-1

A startup that sells herbal supplements to support healthy living

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