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Customer Startup Ideas

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An AI that can determine what a customer wants, based on their social media likes and shares.

354

A startup that helps companies with analytics on their customer acquisition costs, and then recommend how much cash they should spend.

353

A platform that connects customers to doctors and patients in a way that doesn’t require uploading even a single file. Patients can ask any doctor questions about anything, and get a personalized response in a few minutes.

275

A machine-learning based platform that can predict the likelihood of you turning into a customer by looking at your behavior on other sites.

269

A startup that is building a platform for companies to better communicate with their customers

181

Aspiring to be like Amazon, this startup wants to be the Amazon of the $3.5 trillion retail industry. They say they’re currently focused on a core product that will eventually be able to make recommendations for products to customers, and have already signed up a number of retailers.

174

Startup that wants to make it easier for restaurants to better manage their waitstaff, using a real-time scheduling system that will allow managers to see how many customers are waiting.

171

This startup is building an artificial intelligence-based platform for hiring, where customers can create a job description and AI will do the background check, find the best candidate, and schedule an interview.

163

Speakeasy allows businesses to communicate with their customers via SMS, email, or other messaging software.

155

An online platform for managing B2B relationships, today the company provides a dashboard for sales and marketing teams to manage customer relationships.

152

A company that helps companies sell to more budget conscious customers by creating a demand for products that are otherwise hard to sell.

150

A platform that enables online retailers to offer their customers the option to create their own exclusive in-store experiences.

148

A tool to help companies get more data from their customers.

140

A b2b cloud-based platform for building and managing customer relationships, helping businesses to better interact with their customers and increase customer loyalty.

135

The startup, which is meant to help the US military create innovative solutions, is looking for a customer with a mission-critical application to help it develop a better one.

135

A company that helps restaurants review their food, and give customers ratings, which they hope will help improve online food ordering.

134

A platform that connects hungry customers with nearby restaurants to help them find the closest places to eat.

134

A startup that makes the process of filling out Medicare Part D plans less painful. The platform helps people fill out their plans online, and acts as a sort of health insurance broker for people seeking Medicare coverage. The startup says their customers save an average of $50 per month.

133

A software company that helps companies with their landing page optimization, helping them do things like better target their ads to different customer segments and track their content performance.

132

A company that delivers on-demand, personal chef services for customers.

127

A startup that provides a gamified platform to help businesses understand and improve products and services to their customers. The startup sees itself as a kind of “Twilio for data”.

124

A digital bank from Italy that gives customers free checking with no monthly fees.

122

A tool that helps you manage your startup’s relationships with customers (or potential customers) via a “personalized” dashboard.

121

A startup that helps retail stores find out which products their customers like best

119

A startup that promises to be able to show its customers how to save money by optimizing their home’s energy consumption.

119

A company based in San Francisco that allows retailers to build private brands for their customers.

119

A chatbot that helps customers troubleshoot their phone bill with live chat support.

118

A startup that makes it easier for companies to have a customer hotline for their apps

114

A startup that uses machine learning to calculate how much a customer would pay for a service.

114

A startup for local service providers to offer their services to customers in online or offline formats through a combination of chat and text messaging

114

The startup is building an API for retailers to offer their customers the ability to pay for their purchases with their smartphone.

114

A real-time customer service chat platform.

112

A software company that builds tools for eCommerce businesses to understand their customers better and increase conversion.

111

An online platform where customers can review products they’ve purchased and engage with brands.

111

A startup that allows small businesses to book appointments with their customer service agents

111

A platform that makes it easy for restaurants to streamline the food order process for both customers and their back-of-house staff.

111

A “machine-learning-powered” customer review management tool.

111

A startup that makes it easier to manage your customer relationship management and sales pipeline.

110

A company that helps users schedule, organize, and share their ideas. The startup currently has a few dozen customers in New York City and San Francisco.

109

A platform that allows users to easily build online courses without writing code or creating webpages or videos. The company says it has 15,000 customers, including Udemy, Coursera, and Lynda.com, and has raised $1.5M.

109

A “crypto-fiat exchange” where customers purchase cryptocurrency with fiat money and then pay their bills with the money they’ve earned.

109

A SaaS platform to help companies quickly build and manage apps using public and private cloud. The company is currently cash-flow positive with over 100 paying customers.

109

 A company that helps brands market to their customers using social media.

108

A web-based platform that provides users with a way to digitally record and collect feedback from their customers.

108

A B2B SaaS provider of software to help companies automate their HR processes. It has a customer base of over 1,000 companies.

107

A startup that helps customers change loyalty cards without physically going to the store.

107

A design company that will produce handwritten letters and postcards for customers, and send them to customers via mail.

107

A tool for restaurants that allows them to sell their surplus food at lower prices to their customers.

107

A way to ‘hack’ the iPhone to allow custom functions. The startup tells us it sells to one customer, a company that makes custom apps for the iPhone.

107

The startup is building a platform that is able to recognize a set of facial expressions and, in real-time, translate them into emotions. It also translates any other language into emotions. The company promises to keep an eye on emotions in real-time, helping businesses avoid misunderstandings and improve customer service.

106

A company that connects customers with work from contractors and freelancers.

105

A company that’s building a platform that handles all of a company’s customer service and HR needs for a monthly fee of a few dollars.

105

A company that helps brands create and distribute in-store marketing content across traditional and social media, allowing for a more efficient way to reach customers.

105

The company provides a single, unified interface for customers to access their data and resources, plus a suite of APIs that allow third-party developers to integrate their services into

105

A customer and supplier management software to help small and medium-sized businesses reduce costs and increase productivity.

104

develops a SaaS platform for retailers to host and serve webinars to customers.

104

A startup that makes it easy for small businesses to collect payments from their customers. The startup offers free accounts for small businesses and is looking to eventually offer a freemium model.

104

This’s the second time around for the company, which previously launched a version of its product in China in 2017, and lost most of its customers after the Chinese government blocked its service.

104

A startup that helps freelancers get paid up front, then moves that money to a business account if they don’t get enough gigs booked in a given period of time. Today it has paying customers in the US, UK, and Australia, and is profitable.

104

Idea: A scheduling app for hair salons, meant to streamline the process of booking appointments and also to provide a better customer experience by allowing customers to book their appointments directly through the app

103

A startup that aims to bring the transparency of online voting to the world of online retail, where many retailers don’t always do their best to represent their products to their customers.

103

An ecommerce platform for the Chinese market, allowing customers to purchase items online without leaving home.

103

This is a solution to help small businesses manage their tax and financial obligations. Their platform is built on Slack, helping you bill, collect, and send payments to your customers, which can be done through a simple, intuitive interface.

103

A tool to help companies manage customer service operations

103

A platform that helps small businesses manage their coffee orders online. It’s free to use for customers, but the company hopes to make money by turning the system into a recurring subscription.

103

The people who already use the app can buy more tickets and make bigger purchases, which will bring in new customers.

103

A platform that lets you create and sell custom-branded merchandise to your customers all in one place.

102

An online bank that focuses on serving lower and middle income customers.

102

This startup is trying to make it easier for companies to access and manage their customer’s data.

102

A tool for in-person recruiting events. The company claims to have 3,000 customers, including Y Combinator, and operates in over 50 countries.

102

A startup that helps small businesses get more customers and better ways to do it through marketing. It’s a timesaver for small businesses and a good way for startups to get a foothold in the market.

102

A startup that creates “beauty boxes” of luxury items for customers

101

A software company that helps companies manage their phone service contracts, billing relationships, and customer service efforts.

100

A startup that helps insurance companies manage their customer accounts and claims. Founded in May.

100

A technology that helps companies collaborate and communicate with one another. The startup is currently making $36,000 per month from two customers.

100

A CSA (Community Supported Agriculture) program that provides customers with weekly deliveries of fresh produce and other items from local farmers. Customers pay for their weekly deliveries of local fruits and vegetables through a subscription model.

100

A platform for the self-storage industry that allows customers to share photos of their storage units, enabling renters to get in touch with customers and find out about the facilities.

100

A startup that connects auto repair shops and customers via mobile app

100

This startup helps companies get customer support from their existing customers. The company uses their own chatbot to answer customer support questions.

100

 A SaaS platform that uses machine learning to optimize lead generation. The startup’s customers include Monster Worldwide, the world’s largest job site, and the US’s largest insurance company.

100

A startup that works with large finance companies to build a tool to help them understand their customers’ credit scores.

100

A software company that aims to help businesses track customer information and enterprise data. The startup writes to customers directly to collect data and to think up new ideas.

100

A B2B SaaS startup that provides businesses with a single platform that helps them create and manage their customer communities (similar to Slack, but for customer service)

99

A platform for employers to manage their recruiting needs without having to use their own infrastructure. It currently has 35 customers.

99

A company that helps clients find qualified customer service agents.

99

a company that helps customers in Europe manage their money quickly and easily. Its first product will be a prepaid Visa card that can be loaded with cash through a debit card.

99

A cloud-based solution for companies like Amazon that want to send their customers marketing emails.

99

A company that helps online businesses with their online marketing by allowing them to target their customers based on their search history and then match them with a relevant video ad

99

A tool to make managing Salesforce-style customer lists easier for small businesses.

98

A tool that helps small businesses connect with customers. The company’s founders say that the company’s users have saved over $500,000 by using the tool.

98

 A company that aims to be the Uber of freelance services by connecting service providers with customers.

98

A tool that helps a company’s customer service team find the right people to hire for a job, even if they don’t have a clear picture of what the job should entail.

98

This startup takes a unique approach to the software industry, building a platform to help customers manage their accounting.

98

Idea: A Slackbot that helps companies manage their customer service issues without forcing them to switch from Slack to a separate service

97

This startup is trying to help companies stop using Gmail as an inefficient way to communicate with customers and employees.

97

A way to show your customers how they can make money off of their data.

97

A startup that provides mobile phone repair for $5, and a service in which customers can have their phones fixed by their friends.

97

This startup is building a platform that helps companies deliver more useful customer service by automating the back and forth between a company and a customer.

97

A customer relationship management (CRM) app for businesses, with a focus on small businesses. It also offers tools for developers to build integrations into their software.

97

A company that predicts how much a customer is willing to spend on a new product and then serves up the product based on that prediction.

97

A software platform that allows customers to find out where they can buy products and then subscribe to them in advance. The startup is building an e-commerce platform for physical products, with an emphasis on beauty. The company is based in San Francisco.

97

A cloud-based customer service platform with AI that aims to reduce customer complaints by 80 percent.

97

A self-storage company that provides monthly payment structures to make customers feel like they’re paying less in rent than they actually are.

97

A startup for businesses that want to manage their customer relationships and transactions.

96

A platform that aims to solve the problem of small businesses having to create multiple email accounts for each new customer in order to reduce the risk of email spam.

96

A pitch system that allows businesses to send out videos to potential customers. The startup, which was founded in August, is looking to attract businesses with a $5 per month price point.

96

A platform that helps retailers and brands create in-person or online events for their customers. Events include meetups, dinners, and dinners-with-entertainment. The startup has raised $288,000.

96

A platform that aims to bring transparency in the consumer data industry with a set of tools that help customers understand what data is being collected about them

96

Helps small business owners find the right talent, like accountants, lawyers and consultants. Things like word-of-mouth, LinkedIn, past client referrals and referrals from the company’s own customers are used to get business owners to the right talent.

96

A startup that promises to be the next Uber for the taxi industry. Instead of incentivizing drivers by paying them directly, they’ll pay the driver’s customer base.

95

InstaCart is a service that can move a consumer’s shopping cart from one website to another, or even to a competitor. That means customers can buy products from Amazon, Walmart, and other retailers without ever leaving the site.

95

A company that helps with home repairs and renovations, letting customers research and book local contractors

95

A startup for home-based businesses that connects them with customers, and gives them a way to find people to hire.

95

Using AI to help brands reach their customers with the most relevant ad campaigns. The startup offers a “personalized” message algorithm that’s meant to deliver ads that are more likely to be clicked.

95

A digital platform that enables brands to create and manage campaigns for their customers.

95

This startup is building an online platform that gives sellers a way to sell their wares without needing to handle payment processing or risk taking customer service.

95

An education platform that teaches women about safety in the home. It’s currently in private beta with select customers.

95

A SaaS solution for HR teams that lets them manage a large number of employees quickly and easily. Encom is growing quickly, and recently raised $4.5 million on a $10 million valuation. It has over 2,000 customers from Fortune 500 companies such as Pepsi, Walgreens, and Verizon.

95

A SaaS platform that connects customers with a vetted network of dog sitters.

95

ShopStyle is a subscription-based visual merchandising platform that allows retailers to create branded shopping experiences. ShopStyle gives retailers a way to create different streaming layouts, video ads, and product displays that are tailored to each individual customer.

95

A tool that helps companies change their online customer service experience, and makes it more welcoming and less expensive.

95

A company that provides an AI-powered chatbot that helps customer service reps improve their customer interactions.

95

A new way of doing customer service that can cut costs.

95

A startup that aims to replace the human factor with machine learning to make sales and customer service easier.

95

The goal of this startup is to help consumers shop for services that match their needs, rather than relying on recommendations from friends and family. The company looks to compete with platforms like Groupon and LivingSocial by selling subscriptions that will take care of the customer. The startup is already working with a number of Wal-Mart and Kroger stores.

95

A help desk for enterprise customers.

94

A platform that helps companies manage their customer service and chat support. They have a contract with a major e-commerce company.

94

Helping small businesses use their own data to improve customer service, sales performance, etc.

94

A startup that sells a new take on a very old concept: Visa debit cards. The startup has over 1,000 customers, ranging from Nike to Goldman Sachs, and has sold over 5 million cards.

94

This startup lets employers create employee referral programs and sells the referral fees. The startup’s customers include companies like Wayfair, Zillow, and American Express.

94

Retail startup that works with retailers to get merchandise into the hands of customers on an evening delivery service, making it more likely that customers will buy.

94

A company building an app to help companies manage the design process and the production of their marketing materials. It’s using the product to help customers with their design process, like deciding which typeface to use or what color palette to use, and providing it to them as a product.

94

A SaaS startup that helps companies adjust their billing in order to get more money from their customers. The company says they have $1.2m in revenue, counting YC as their largest customer.

94

A startup that works with restaurants to provide them with the tools they need to “self-serve” their customers. The startup wants to make it easier and more profitable for restaurants to provide meal delivery.

94

A company that helps its customers build their own hardware. Once they have the specs for the product, they can create a 3D design, and get it printed at Shapeways at a fraction of the cost of other companies that do the same thing.

93

The startup is building a platform for small businesses to manage sales, with a feature that enables customers to easily cancel orders that don’t meet their expectations.

93

A food delivery service that provides delivery at the speed of a “pepperoni pizza” to customers who order through the app.

93

A location-based service that aims to bring the real-time chatter of restaurant reviews to the table. It’s targeting customers with $25 meals or more that don’t have a reservation.

93

A platform that helps improve the user experience of customer support and sales. The company wants to help companies make better use of the technology they have.

93

A company that helps restaurants deliver delivery right to customers’ doorsteps. The founders say they have over 200 restaurants, including Shake Shack, that they’re working with

93

This company is a mobile-first CRM (customer relationship management) for small businesses with less than $100,000 in annual revenue.

93

A hospitality company that provides standardized guest rooms in a hotel, either customized to the needs of a customer or a group of customers.

93

Serves as an “Amazon” for the “prosumers” who buy and sell things on Amazon that they can’t sell on Amazon, which handles shipping, returns, and customer service.

93

A startup focused on expanding the definition of who and what can be a customer

92

A startup that wants to solve the problem of allowing businesses to accept credit cards and bank accounts in one place. After launching in April, the company is now working on making the process seamless for customers.

92

Deliveroo is a food delivery service that allows restaurants to use their app to take orders for their customers, with the option to customize the meal or package it for individual delivery. It already has 2.4 million users within the UK and a service that is growing more than 100% year-over-year.

92

This is a platform that allows brands to see how their customers compare to their competitors.

92

A mobile-first marketplace for cleaning professionals. Movers manages bookings, invoicing, and customer service. The startup also offers a suite of cleaning services like carpet and upholstery cleaning, gutter cleaning, and window cleaning.

92

A small batch manufacturing business meant to help customers get their hands on the newest, shiniest (and most expensive) gadgets the minute they’re released.

92

A startup that creates a way to share useful content from a company’s public site with potential customers.

92

The startup’s founders say that since launching a year ago, they’ve had over 6,000 paying customers.

92

Builds software for the retail industry that monitors security cameras in stores, then tags and collects data about those customers, whether they spend money, who they are, and what they’re looking at.

92

A customer service platform for large-scale customers. The company says it has nearly 100 customers (many of them in the Fortune 500) that use its platform.

92

A digital tool for remembering things, aimed at customers with memory deficits.

92

A cloud-based service allowing customers to track their shipments in real-time. The startup says it has already signed up around 500 customers, and has raised $1.6 million in funding.

92

A software company that makes managing a large number of Twitter accounts easier. The startup has been able to grow its customer base at a rate of 50% per month, and has built a $2 million annual recurring revenue business.

92

A platform for sharing home services and letting customers compare costs and quality.

92

A marketing tool that lets you track your social media interactions, and see which customers are most engaged, most likely to buy, or engaged at all. The company has raised $2 million in funding.

92

A customer engagement platform that helps restaurants, banks, and other businesses engage with customers.

91

This startup is building proprietary algorithms to help companies give their customers a deeper sense of what they’re doing for them.

91

A platform that creates special offers and incentives for customers.

91

A tool for companies to manage their various customer support departments. The company has been around for a few years and is active in the UK marketplace.

91

An enterprise-level CRM platform for small businesses to manage their customer relationships.

91

A company that creates a platform for companies to build and use customer experience management tools.

91

A technology that helps retailers track customer activity from the moment a customer opens the door to the moment they leave.

91

The startup is building a self-learning AI that can help brands predict customer behavior and determine what products to sell.

91

A startup that helps companies get a better understanding of their customers by using read receipts, call recording, and pop-up notifications to get real-time feedback.

91

A startup that provides a crowdsourced network of reviewers to deliver criticism and praise about neighborhood businesses Customers rate the businesses, and the app gives them a network of reviewers to consider

90

This is a company building a software company that provides software solutions for companies to build their own customer personas, give them feedback on their user experience, and then make recommendations for changing their website layouts.

90

A startup in Singapore that helps online merchants keep track of their customers’ loyalty points.

90

A chatbot that answers questions and handles customer service calls, using language processing to help users avoid common mistakes.

90

A startup that helps companies focus on getting products in front of customers rather than spending too much time on marketing.

90

A B2B company that helps insurance companies ensure they’re offering the best possible coverage to their customers.

90

A platform that allows businesses to send out automated emails from a customer service representative. The company is building the technology to replace the phone call.

90

This startup is building a mobile banking platform that will allow small business to accept payments from their customers easily through their SIM cards.

90

A new way of doing customer service that’s designed to be more personal and efficient than the call center model.

90

In the past year, the startup has raised $1.5 million. The company’s clients include Nestle and Samsung. The company’s platform allows companies to monitor and control their customers’ mobile data usage.

90

Lattice is a startup that uses a combination of data science, big data and machine learning to help retailers build better customer experiences.

90

A startup that wants to create an online store that uses artificial intelligence to automatically find and purchase items that match a customer’s taste and preferences.

90

A startup that wants to help its customers find the right credit card with the right rewards program.

90

A company that helps banks with digital transformation. The startup wants to help banks develop their online presence by making it easier for them to communicate with customers.

90

A set of tools that gives small businesses an easy way to manage their customer relationships. Its API allows users to pull data from their Salesforce or Zendesk accounts.

90

This company is focusing on anonymized data for companies. The startup lets anyone sell anonymized data about their customers, which can be used by businesses to provide better services.

89

An eCommerce company that offers virtual and physical storefronts for customers to order from.

89

A tool for modeling and simulating the physical behavior of interaction with a product, with a focus on wearables. The startups aims to allow customers to model wearables in a way that’s more intuitive than the current alternatives

89

An agency that helps organizations “build agile teams, identify and craft the right growth strategy, and build the right retention and customer experience programs.”

89

An email marketing tool that helps e-commerce brands push their sales and follow up with customers. The startup needs to complete a YC Demo Day.

89

A mobile app that allows customers to book services from home doctors. They’re also focusing on providing privacy for health services, by ensuring that the doctor never sees the patient’s name, phone number, or address. The company is currently working with a hospital in NY.

89

The startup is looking to help small businesses grow by connecting them with customers, and bringing them together.

89

A platform that helps retailers sell offline. The startup lets retailers sell their products in physical stores, and then also sell it online for buyers. Basically it’s a way for brick and mortar retailers to sell online and to their customers.

89

A company that manufactures and sells protein shakes. The company is looking to build a community around their protein powders that would help them get customers.

89

This company is building a way to use the cloud to power next-gen B2B products that can adapt to changing customer needs. Three enterprise customers.

89

A company that wants to help you manage your network of colleagues, friends, and customers. The startup wants to build a smarter network of people to keep up with connections and build a community with. It plans to focus on small companies because they tend to have more existing relationships to build on, and are more likely to use social networks.

89

This is a “mashup of digital marketing, customer service, and product management” app. It’s looking to replicate the experience of a digital agency, and is pitching it as a “digital assistant” to help consumer brands.

89

A software company that helps companies with the tech-heavy job of finding and interviewing candidates. Clarity has a free version for small teams and a $4,000/month paid option, which it says has “well over 100 customers”.

89

A startup that helps people stay motivated to stay off social media (like Facebook) for healthier lives. The startup has worked with over 1,000 customers, with over 1,500 employees using their product.

89

A startup that sits between the customer and the subscription, helping businesses deliver a more

88

A startup that helps small businesses understand how to use social media to help them reach new customers

88

This startup is working on a platform that will allow restaurants to track what customers are ordering without the restaurant having to install and manage a server.

88

A startup that uses AI to automate the process of scheduling, tracking and managing meetings. Their software is available on the market, with customers including the US Department of Defense, Coca-Cola and Walmart.

88

A food delivery service that will allow its customers to order their own vegetables, rice, and protein and have it delivered directly to their door.

88

A company that wants to help banks and other financial institutions offer financial advice to their customers

88

A platform for small to medium size business owners to create a customized email marketing campaign that can be send to their customers.

88

A digital payments app for merchants in India. It aims to connect merchants with their customers via a mobile-first and friction-free interface.

88

A customer relationship management app for small businesses

88

A startup that uses human transcribers to help companies support their customers in multiple languages

87

A customer service platform that lets customers ask questions about their accounts in a more accessible way.

87

A platform that allows customers to buy a specific film or lens and have it shipped directly to their door.

87

A startup that helps online retailers manage transactions and inventory transactions on its platform. It handles payments, verification, tax, and refunds for its customers.

87

Grid wants to make energy consumption more transparent, by giving customers a meter on their home in a box, and then giving them a way to manage their energy consumption.

87

A platform that helps small business owners in India use their app to accept payments, and enables customers to pay with a couple of taps.

87

This startup is building a platform that lets retailers customers buy and deliver products in real time.

87

A data visualization tool for account directors to track their customer’s key metrics, like revenue, customer service, and churn.

87

This SaaS company is building a pricing engine for businesses to build price tiers for their services, and then allow customers and partners to subscribe to different tiers.

87

A tool that helps deep dive into the conversations happening on social media. The startup helps companies to gain insight into their customer communication.

87

A company that creates technology that can detect defects in products before they're shipped to customers.

87

A startup that is launching a new kind of retail store It allows customers to customize the fit of

86

A startup that creates a “personalized customer journey” for a customer that goes through a number of services in their home, including electricians, cleaners, and more.

86

A startup that is using data analytics to help small businesses make better decisions. The company says it can help a company make a better marketing decision by determining which of their customers are the most likely to buy, or which of their products are most likely to be sold, based on behavioral data.

86

Introducing a proof of concept to help businesses use AI to perform tasks like customer service and sales.

86

A tool for building “segmented” email lists, with a focus on helping B2B companies find more customers through email.

86

A company that builds products that help people understand their finances and save money. It saves customers money in the form of lower interest rates and lower cost of credit, and it pays interest on all savings in a person’s bank account.

86

A platform that allows teams to collaborate on their marketing and sales tasks. The platform allows teams to move through the sales cycle, from evaluating opportunities to closing. The company says it has over 1,000 customers and is on track to generate over $1.5 million in revenue in 2019.

86

A company that can assemble furniture from a factory in China, and ship it directly to a customer.

86

A startup looking to help restaurant workers and their customers manage their time more efficiently, with a dashboard and scheduling software.

86

A cloud-based B2B platform that makes it easy for fashion retailers to manage their customer relationships with the brands they sell.

86

The company has begun to experiment with a plan to bring a $10/month subscription service to consumers that would provide a weekly Amazon Prime-like service to customers. The company could be an alternative to people who don’t like Amazon Prime’s current offerings.

86

A mobile app that helps restaurants with inventory management. The app’s software syncs with a customer’s phone to check if a product is available and to notify the restaurant of changes in the status of the product.

86

A tool for businesses to manage customer programs, offering features like email marketing automation, loyalty programs, and more.

86

This startup is building a tool for banks to determine whether their customers are likely to pay back their loans.

86

A platform to help organizations better manage their customer data across different systems. The idea is to make it easy for employees to find customer data across different systems, so that they can better manage it.

86

A customer retention platform for restaurants, meant to help restaurants close deals with repeat customers.

86

Customer service software that handles client communication, collection and collection automation.

86

A platform that helps retailers figure out how to attract more customers through social media. It uses a combination of data and algorithms to predict who will sign up for their credit card, and who will visit their physical store.

86

A startup that connects restaurants with home delivery services, so that customers can order food that’s ready when they get it. The startup has already raised $2.4 million in funding.

86

A startup that connects customers looking for a new car with dealerships.

86

A company that helps online businesses with online marketing by targeting their customers with specific video ads and other creative content

86

A startup that provides a suite of mobile-first eCommerce tools to help drive business growth. They’re building a platform to help brands create a single, seamless customer experience across all sales channels including online, mobile, social, in-store and in-app.

86

Allows teachers to create lesson plans for their students, and customize them to their unique needs. The founders are hoping to recruit teachers to be the company’s first customers.

85

A company that sells “custom referral software”, which lets a company buy a set of referrals from their existing customers.

85

A startup that uses AI and machine learning to help companies predict their customers’ behavior, and to craft customer experiences better suited to those behaviors.

85

A startup that helps companies like Amazon and Google better understand their customers. The startup is taking a deeper look at the data that companies have about customers in order to optimize their products and services.

85

A startup that helps brands and retailers reach their customers based on their location.

85

A platform that helps companies find new opportunities for growth in their markets, such as new markets, new products, or new customer segments.

85

A platform that lets restaurant customers rate their experience and recommend nearby businesses. The startup, which has raised $400,000 from investors in three rounds, says they currently cover the Bay Area and Los Angeles.

85

A platform to improve the quality of customer service and make your employees happier.

85

A platform for users to rate their favorite restaurants, and a business for restaurants to use to grow their customer base.

85

A product that helps customers compare different financial products to understand which is best for them.

85

A startup that provides mobile training to employees, with a program that offers employees the opportunity to collect feedback on a mobile device about their interaction with customers.

85

A mobile platform that connects customers with local businesses via SMS, via text message. The texting platform is free for customers, and businesses pay a monthly fee ($6.95/month) to use the service.

85

A startup that wants to help banks and insurance companies manage risk by helping them to get more customers.

85

SaaS that aims to help marketers get their message out to potential customers.

85

An API for companies to manage their own payroll and benefits. The company wants to offer a better experience for companies, and says most payroll systems are “untimely, expensive, and less than customer-friendly.”

84

A tool for managing customer service inquiries, built for B2B companies.

84

An online book-buying service that manages to sell books at a 25% discount, then refunds money to customers if the book doesn’t arrive on time.

84

A new kind of company that uses algorithms and machine learning to predict how well its customers will do in the future. Possible applications include helping companies set up 401k plans that are as good for their employees as they are for the company’s bottom line.

84

An on-demand gig service that pays users with gift cards to merchants. The startup currently has two pilot customers in the UK, and plans to expand to the US in the coming months.

84

A software company that helps brands with crisis management. They want to simplify crisis communication through their application, which allows users to create a plan of action, rally staff, and engage with customers.

84

A digital technology platform that helps companies build and manage a single, unified customer database for customer relationship management. The company combines the best features of CRM software with the functionality of a customer relationship management platform.

84

A marketing agency for companies that want to engage with their customers in new ways. The startup is currently in Y Combinator’s Summer 2019 batch.

84

These guys have a chatbot called “Alexa” that helps you track down a product you may have ordered. The company has integrated with major e-commerce companies to provide the service to their customers.

84

 This company is building a platform for ride-sharing companies to work directly with customers.

84

A platform that enables people to interact with their favorite brands through video. The startup’s founders say they have 40,000+ customers for the product.

84

The startup is building a service that replaces the traditional sales funnel with a series of interactions that make the process more intuitive for customers. The company’s platform is meant to help small businesses “tap into the power of the digital,” with a product that helps businesses pitch, pitch, pitch, and finally close.

84

A tool for companies which allows them to set up a phone line to text customers. The idea is that companies can have a central number where they can text customers and the app can notify customers of late payments.

83

A company that helps online retailers “persuade” a customer to buy from them instead of their competitors. It uses algorithms to determine where the customer is in the buying cycle, and tailors a message to the customer so that they’ll click through to their website.

83

A startup that is building an AI-driven customer service platform that automates phone support for tens of thousands of its customers.

83

The startup is building digital signage for companies to let their employees know when tasks need to be completed, and will also allow them to use it to let customers know when they have stock available.

83

A tool for people to create bespoke retail experiences for their customers. The startup is looking to bring a similar experience to brick and mortar stores as opposed to startups that have to build their own stores.

83

A company that helps businesses sell and market their products on Amazon and their own website. It has 12,000 customers in India, and a team of 30 on the ground in a new office in Mumbai.

83

A digital marketing platform for small businesses, pitched as a toolset to help companies reach their customers.

83

A “high-touch customer service concierge”, providing inbound customer support and on-demand service.

83

This startup helps online retailers capture customer data when someone visits their site. It helps retailers track how visitors move through their site, how they interact with ads, and what pages they visit.

83

A “social marketplace for manufacturing”, where manufacturers can find and price items from suppliers, and suppliers can find customers.

83

A startup that helps companies like Adidas and Under Armour connect with their customers by building out personalized shopping experiences.

83

A software development company that tries to reduce the number of bugs in a product by having customers pretend to be nonspeaking computers.

83

This is a tool for businesses to get a customer’s information, and then sell it to marketers. For example, if you want to get your name and phone number out to people, you can use their product. The company is centered around the idea of a “content spider,” a simple tool that can crawl the web and pull up information it needs.

82

The company's focus is on enterprise customers, who want to manage their own email marketing campaigns, and offer email marketing services to their clients.

82

An AI platform to help retailers generate more revenue by surfacing data and trends to help them drive in-store sales. The startup has a goal of helping retailers spend less time managing and more time connecting with customers.

82

A startup that helps companies easily take interactive surveys with more than 100,000 customers. It’s currently working with 30 clients including Proctor & Gamble and Gap.

82

A platform to help call centers automate and manage customer support.

82

A startup that helps companies manage their customer service costs by managing the number of customer support hours.

82

A startup that wants to compete with the likes of Yelp and Uber with a streamlined, all-in-one platform for restaurants and small businesses. It’s a one-stop shop for everything from customer scheduling, to sales and marketing, to communication between staff and owners.

82

A cloud-based system for managing healthcare claims and data for a range of customers and providers. Ivol is a startup that uses AI to sort claims for insurers and then helps physicians and hospitals with the claims and data.

82

A “Social Commerce Platform” that allows brands to tie social media to their sales. The startup wants to help brands take advantage of social media to interact with their customers and drive sales. It’s working with a number of brands including Lululemon, Gatorade, and, most recently, Kia.

82

An online marketplace connecting businesses with their customers, by removing the pain of looking for the right product, by allowing them to find the right supplier.

82

A new platform that creates targeted ads using the data from your social media. It’s not clear how exactly this would work, but the startup is hoping to “dramatically change the way brands target customers”.

82

This is a toolset that makes it easy to integrate artificial intelligence into customer service interactions. They’re close to launching and have raised $12k in seed funding.

82

This startup is building a system that connects banks with their customers via mobile.

82

A digital platform that connects businesses with customers and potential employees.

82

A platform that connects based marketers with brands. The startup is building a platform for brands and agencies to connect with their customers in the form of a CRM.

82

A B2B company that provides software for subscription managers, allowing them to more easily sell recurring subscriptions to their customers.

82

This startup is building a tool that helps companies launch a new product easier and cheaper. It’s currently focused on B2B customers and is looking to partner with the B2B startups that come through YC to help them with their product launch process.

82

The startup is building a tool to help startups get more visibility into their customers. The startup wants to use data to build a “scalable dashboard” that allows small and medium sized businesses to see all their social media data in one place.

82

A startup building a secure network for physical and digital authentication. The startup wants to help banks and other financial institutions identify and authenticate their customers via their physical presence at a branch or ATM.

82

This B2B company wants to help companies manage the process of acquiring new customers.

82

The startup is building a marketplace for social and environmental benefits that companies can offer to their customers. The idea is that companies can leverage these “social benefits” to boost the loyalty of customers who want to do the right thing.

82

A startup is creating a messaging platform for companies to communicate with their customers

81

A chatbot that helps with customer support for small businesses in India. In the US, the company works with small businesses that need live support, but in India, it works with small-to-midsized businesses that need a better CRM tool.

81

A startup that wants to make it easier for people to sell their cars. It’s working to build a mobile app that makes it easier to sell a car, find customers, and manage payments.

81

A platform that helps companies with their logistics needs, such as getting licenses, shipping, and managing customer orders.

81

This is a service that helps companies sell their products to their customers through the use of apps.

81

 A “frictionless” payments app that lets businesses turn debit card payments into direct deposits, enabling customers to pay without even having a card in their hands.

81

A startup that makes it possible for anyone to use Facebook, Twitter, and Instagram as a customer service call center without having to re-enter their information. The company has already secured funding from Y Combinator, AngelList, and Techstars.

81

A web-based platform for managing customer service research.

81

In theory, this company can help retailers build better loyalty programs for their customers. Instead of rewarding customers with discounts and other perks, this startup says it can help retailers build loyalty programs that allow customers to earn rewards and discounts based on how often they visit the store.

81

A new company that wants to help people in need, particularly those who can't afford to buy an iPhone. The founders say that for a typical customer, "you'd have to work about 30 years to pay off a plan that costs $350."

81

A customer service platform that helps companies plan and run customer support operations.

81

The company wants to help take the guesswork out of what to charge customers before they’ve even placed an online order.

81

This is a company that wants to do a bit of data mining to help companies improve their customer service. It’s a bit like Zenefits, but for the customer.

81

A company that is building a platform that lets artists sell their work directly to customers, including things like stickers and greeting cards.

81

A tool to increase product adoption through better customer engagement.

81

A SaaS platform that helps a company “improve its brand by engaging with its customers and creating a more compelling experience for the consumer.” It helps brands create content, establish a presence and grow their customer base.

81

This startup is selling a B2B service that helps restaurants, drug stores, and grocery stores bring back leftover food from customers.

81

A startup that helps Chinese companies grow overseas by leveraging the data on their Chinese customers to target them in the US

80

The startup is building a platform for allowing organizations to crowdsource ideas for products and services, and to get feedback from customers.

80

SaaS marketing platform for e-commerce retailers, with tools for product listing, collection, payment processing, shipping, and customer support. The startup wants to make e-commerce more efficient.

80

An automated customer service tool that helps businesses stay in touch with customers and manage issues.

80

A customer support and engagement platform for businesses aimed at the Millennial generation. The startup is focused on helping companies improve customer support and engagement, but its founders say it can be used across the board.

80

Unbounce isn’t selling directly to customers, but instead to small agencies and marketers that want to hire them to do their advertising.

80

The startup is building an online tool that helps connect customers to real estate agents for property listing, and a tool that helps real estate agents find listings.

80

A restaurant-like space in a building that lets local entrepreneurs run a curated collection of food businesses — a quick-service restaurant, a coffee shop, an ice cream parlor, a bakery, etc. — in a single location. The space also offers shared office space and has a private chef who can cook for customers.

80

 A new type of meal-kit delivery service that aims to save consumers money by offering discounts when they order in bulk. The startup already has a few thousand customers in the San Francisco Bay Area.

80

A tool that allows companies to engage with customers via Facebook Messenger and SMS. The company has built out a few integrations with vendors like PayPal, Uber, and Shyp.

80

A B2B service for the financial industry that helps banks identify potential customers and understand their spending habits.

80

A technology that helps companies understand what customers are looking at on their mobile devices.

80

A company that helps businesses build their customer base, using an email tool that can send personalized content based on preferences.

80

A startup that wants to help retailers and brands find new customers by taking their email lists and feeding them into an algorithm that matches them with potential customers.

80

A “one-time” payment service for reviews, where customers only have to pay once and then don’t have to pay again unless they choose to.

80

A software platform that uses machine-learning to help companies build customer loyalty programs.

80

A SaaS solution that helps companies manage the customer experience for two-way video calls.

80

An enterprise-grade dashboard for managing customer service. It’s for in-person contact with a customer. It will be a hybrid of a self-service solution and a dedicated service.

80

A product that helps small businesses create newsletters and marketing campaigns on their own and then find customers and investors. The company wants to allow businesses to reach customers and investors with email marketing, social media, and other digital media without having to hire a consultant or send out a large budget.

80

A startup that allows companies to build their own personal-branding videos for their employees and customers, including information on their company and products.

79

A platform that connects businesses with data science resources in a way that makes it easy to collaborate and get work done. The company also plans to launch a consumer app that will allow customers to sign up for machine learning-based advice.

79

The startup is currently in stealth mode, but it’s building a venture backed company that’s making a “set of automation services” for enterprise customers in the financial services industry.

79

This startup is building a platform for all of the contract recruiters in the world, connecting them to employers and customers.

79

An open source software platform that helps companies manage their customer risk data through a unified and central platform

79

A startup that helps companies replace traditional human customer service with a chat bot. The startup has been in beta since February.

79

A company that helps small businesses in the US grow faster by delivering online marketing, sales, and customer support. They have raised a total of $2.8 million since launching in 2018.

79

A platform that enables big businesses to automate their customer service, using AI and ML to predict customer satisfaction and easy ways to solve customer problems.

79

An online shopping marketplace that uses mobile payment technology to allow customers to buy and sell items from their smartphones.

79

 A startup building a video app for retailers to help them work with customer-created videos.

79

A tool to help companies identify which of their customers are at risk for churn, allowing them to target people who might be worth their time.

79

An ML-powered sales and marketing tool that helps companies connect with their customers.

79

A platform that enables companies to talk to their customers in a more natural and personal way.

78

An online marketplace for small businesses to collaborate, where they can share resources, receive feedback from customers, and get more business. They charge businesses $5 per month per person to join, and charge businesses $500 a month to become a Vendor.

78

A startup that sells customer acquisition services for B2B companies. They’re focused on funding growth for their clients by providing free, one-time services such as marketing and customer support.

78

A free digital interface for app developers, allowing them to create virtual machines for testing. It was crowdfunded by the company’s own customers.

78

This is an omnichannel platform to help retailers connect with their customers directly, in order to grow sales and better manage inventory.

78

A startup with a tool that allows beermakers to test their beers without having to brew their own. The startup, which has been around for about four years, says they have 10 customers that are testing its pre-brewed beer.

78

A payment processor for small businesses that provides low-cost ATM withdrawals and cash-back payments. The company wants to partner with ATMs that have locations in underserved areas that have a high concentration of cash-carrying customers.

78

A tool for businesses to interact with their customers in real time, offering a platform for real-time customer service.

78

A startup that builds software for managing technology and data for colleges. The company claims to have over $6 million in monthly recurring revenue, and counts Dow Jones as one of its customers.

78

A group of engineers is building a Cloud-based service that wants to help companies with internal and external security. It’s designed for companies to manage their security operations and provide a single place for customers to get in touch with their security teams.

78

A company building a customer service software platform that connects businesses with their customers via chat. Founded in 2017, they have over 2,000 customers.

78

A startup that helps customers book restaurant tables, with a check-in and payment feature. It’s the first startup in India working on a restaurant booking app.

78

A restaurant delivery app for Miami. The startup helps restaurants deliver food to customers in their homes for pick up.

78

A tool that helps small businesses, specifically those in the restaurant industry, manage and pay all of their in-house expenses, from utilities to payroll. In the US, their core customers are restaurants.

78

A business that connects customers to local businesses and events.

77

 This startup uses AI to detect insurance fraud and fraudulently- or improperly-claimed benefits. It offers a risk score and recommendations that help agents and customers decide on policies.

77

A SaaS product for helping advertisers capture the best customer data and target them with the best possible campaigns, by pulling in data from across the web.

77

A startup that sells a subscription service that sends someone to clean your house once a month. The startup is advertising the service on Facebook, reaching a lot of potential customers that have seen its ads and are interested in it.

77

A platform that allows small businesses to quickly and easily sell their products to customers via a white label platform, replacing the need for expensive e-commerce platforms.

77

The startup is building an e-commerce platform that allows customers to buy flowers and plants online, with an emphasis on freshness. The plant and flower merchants use the platform to sell their wares, while the customer is incentivized with loyalty points and coupons.

77

This startup is building software to allow retailers to offer a new way to pay for goods and to pay their employees. The software removes the need for cashiers, since customers can just request a payment from their phone.

77

A discovery platform for specialized high-end clothing that’s based on the feedback of customers

77

A platform that helps people find a good mechanic for their car. The startup is building a platform to allow people to rate mechanics and have the mechanics show up in the app. The startup has built an app for customers to rate mechanics, and is working on a “good mechanic” model for the mechanic to show up in the app so people can find the right mechanic when they need them.

77

A digital marketplace that connects sellers with buyers, allowing customers to shop a diverse range of goods from a single location by using a single payment method.

77

An API-driven platform for companies to send invoices, track customers, and also for small businesses to ship online.

77

A startup that helps run a small business by helping you keep track of all your employees, customers, and products in one place. The startup wants to make the small business owner their own digital HR manager.

76

Pinlighter is an online service for drugstores that gives customers a fast, easy, and personalized way to comparison-shop for prescription drugs. The startup, which has raised $2.3M, was founded in October 2015 and now has more than 1,000 customers in the Chicago area.

76

A startup that offers a service to organize a team of employees. The startup’s team members are former YC founders, and they say they have over 1,000 customers.

76

A tool to help event producers manage their social media posts, customer service, and other communications. It’s an ad-free, content-focused social media management tool with 15,000 paying customers.

76

The startup has developed a tool that can print a custom home-pickup menu for nearby restaurants. The startup’s first customer is a chain of Mexican restaurants in the US.

76

This startup is building a tool that helps restaurants manage the costs of delivery, predicting when customers will order and then using predictive analytics to ensure food is available when they need it.

76

The idea is to give companies a better way to communicate and collaborate with customers. The app is designed to make it easy for businesses to send sales-related messages to their entire customer base, employees, and partners.

76

This is a company that helps companies connect with their customers to better understand their needs and market to them. Clues is looking to provide companies with a new way to engage with customers that goes beyond traditional marketing. It’s a platform that allows companies to create a “Stitchable”, a custom product and experience that is all about a customer.

76

A B2B platform for helping travel agents sell travel packages to customers.

76

A platform for helping customers shop online while managing their financial data

76

This startup helps users of their service keep track of their prescriptions and keep track of their pill tracking. The startup currently has a 10% retention rate, and one customer from Taiwan is paying them $6,500 per month.

76

A platform that allows users to find out what Netflix customers’ thoughts are about any movie or TV show.

76

A targeted social reach tool for businesses that allows for an insight into their customers.

76

A startup that helps companies in the most remote areas of the world expand their operations, and most of all, connect with customers.

75

A software platform for retail companies to “find and engage customers in the moment”, with an emphasis on in-store experiences.

75

A network for home insurance agents that helps them find customers and get them claims faster

75

An internal startup within Forte to create a series of products for the company. They wanted a brand that was fun and modern, but not too distracting for customers. The new app was designed to be a reward for people who were servicing Forte’s customers.

75