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Center Startup Ideas

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A startup that helps big retailers manage a large number of different call center operations. The company says it has been able to save retailers over $100 million a year in labor costs.

129

Twilio, a company that provides cloud-based communication and telephony APIs, is one of the most well-known startups at YC. Their newest project is a tool that helps call center agents manage multiple languages.

90

A mobile app that helps people donate blood when they’re within a certain distance of a blood donation center.

88

 This company is looking to build a platform that allows companies to license their software, and then bundle it with services like a data center, software development, or SaaS.

82

A new way of doing customer service that’s designed to be more personal and efficient than the call center model.

82

A data center with a 1 MW capacity for storing data and a network of 20,000 servers. It aims to help businesses and governments solve big problems with big data.

79

This is a tool for businesses to get a customer’s information, and then sell it to marketers. For example, if you want to get your name and phone number out to people, you can use their product. The company is centered around the idea of a “content spider,” a simple tool that can crawl the web and pull up information it needs.

78

A startup that makes it possible for anyone to use Facebook, Twitter, and Instagram as a customer service call center without having to re-enter their information. The company has already secured funding from Y Combinator, AngelList, and Techstars.

78

A system for monitoring and optimizing multiple servers at the same time. The startup hopes to help companies manage their data centers.

76

A platform to help call centers automate and manage customer support.

75

Smartphones, tablets, and laptops have all become computers. This startup wants to make the home a computer. The company is based in San Francisco. The company’s name comes from the idea that a home computer is the center of the home.

73

The event took place on Friday, November 16th at 9:00 am at the Boston Convention & Exhibition Center.

71

This startup helps people track the status of their favorite charitable causes. They helped raise $50,000 from the Center for Global Development and the Connected Ventures Fund in NYC.

68

The startup introduces a new way to think about the internet and data centers. It rethinks the internet as a global power grid, where countries have their own little data centers that sit atop each other.

66

A small business resource center for people who want to start a new business

62

Launched in July, this startup is building a network of fitness centers that work with local gyms, and can charge you less at each location.

62

The company is centered around a new product called the “Activity Tracker”, which is actually a wristband with sensors that measure the wearer’s activity throughout the day. The wristband communicates with a phone that then records the data on the app. The data can then be synced with a HealthKit-enabled app for tracking progress.

60

A startup that builds a cloud-based service to help companies get their vehicles to a service center for maintenance when they’re out of warranty.

55

Blackbox is building a user dashboard for the design and operations of data centers, taking a “security first” approach to the process.

46

A startup that is building software that helps companies run their own data centers. The company is offering a $700/month service.

45

A micro-insurance product that allows people to buy health insurance for $5 a month to cover catastrophic medical expenses. The startup is looking to build out a network of health centers around the country.

43

A startup that’s building a platform to help companies manage call center operations. The startup says it has $1.5 million in funding from investors including Birchmere Ventures.

42

 This is a company that has done a lot of research on the best way to get a message across to people in different places. They decided that one of the best ways was to create a system that is both language and location-agnostic, and designed to be culturally sensitive. They’ve put that system to work for a variety of companies, including a hotel chain, a coffee company, and a plastic surgery center.

39

A startup that uses artificial intelligence to monitor your health and give you a counseling session with a live doctor over the phone. The goal is to make the call center a “one-stop-shop” for any kind of health issues.

32

Vape2Life is a packaging and fulfillment startup that’s trying to make it easier for e-cigarette companies to ship their products. The company is offering fulfillment through its own fulfillment centers, as well as working with partners like UPS and FedEx to get products into the hands of customers.

30

A cloud-based content platform for creators in collaboration with the National Digital Publishing Center.

28

A startup for companies to replace their in-house call centers with AI, saving them money and time.

27

A platform that allows businesses to manage their outbound calls from one place, with a feature to help them avoid mistakes and save money. The startup offers a solution for businesses that don’t have their own call center.

25

A startup that will be launched by Ben Horowitz, which will be the first project of his new Horowitz Center for Entrepreneurship. The company will create a social network for network engineers to receive and give feedback on code.

16

A new business centered on the self-employed. The startup is working on a way for freelancers to provide services to clients in advance, and then be paid after the work is complete.

15

A live chat audio software for call centers.

14

A startup that has built an app for companies to manage remote workers. It works as a virtual call center. The client can choose to pay the workers via a direct deposit or via their bank account. The startup says that their product is like a landline, meaning that a worker can use it even if their employer doesn’t pay for the service.

13

A co-op centered around giving financial advice to companies, and letting them share in the profits.

12

A call center for urgent matters, such as medical emergencies, natural disasters, or other crises. The company says they have raised $10 million and have 25 employees.

12

This startup helps companies by helping them automate the tedious processes in their call center. The company helps companies “automate the pain” by making it easier for workers to handle certain tasks in the call center, such as making customer greetings, answering simple questions, and transferring a call to another agent.

11

This startup offers an alternative to the traditional lockbox for data centers. It’s a tamper-resistant container that can be set to be unlocked by a single person, making it easier to ensure that data is secure.

10

This startup is building a way of getting more people involved in investing. Think about it as putting a more accessible and polite version of robo-advisors front and center.

7

Idea: A startup that is building an AI-powered platform, intended as an alternative to the likes of Verint and others, meant to help call centers

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Idea: A software company that helps banks run call centers more efficiently The company is currently working with two banks in Brazil

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Idea: A startup that is building a SaaS/cloud solution for call center automation The company says it already has $200k in monthly recurring revenue and over 100 customers

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Idea: A startup that helps addiction treatment centers find clients, and that offers billing and payment services.

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Idea: This startup is building an application that helps call centers handle chat/chatbot conversations with customers. It’s a way to help them navigate inquiries that come in via different communication channels.

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